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Frequently Asked Questions

SHIPPING / DELIVERY - 

We use Canada Post postal service to ship boxes outside across Canada and the US (outside of Toronto proper). Our website will give estimated shipping times, but please be advised that we cannot guarantee exact times with Canada Post. The shipping times listed when you checkout are estimations of arrival times and are not a guarantee.

- US Shipments - We cannot guarantee timing of shipments as Customs can hold gifts for some period of time. Typically gifts shipped to the US will arrive within 5-7 business days, but they can take longer and we cannot make any guarantees.

 - Local Toronto Option - We usually deliver next-day (Monday to Friday) within the downtown core of Toronto for $10.00 with a local courier. This is only applicable for Toronto-proper (from Etobicoke to Scarborough, SOUTH of the 401). Contact us if you are not sure if your delivery area applies and if you have special requests. Flowers cannot be delivered outside of this delivery zone.

*** If you order a local gift after 10am on Friday, your gift will not be delivered until Monday. ***

WE REQUIRE YOUR RECIPIENT'S PHONE NUMBER FOR THIS OPTION SO WE CAN MAKE DELIVERY ARRANGEMENTS WITH YOUR RECIPIENT! It will not ruin the surprise! Recipient may choose a preferred delivery time that is later than next-day, which will affect the delivery time.

  

CAN I DO A RUSH/SAME-DAY ORDER?

We will do everything we can to try and accommodate your request but you must contact us if you have a rush order! Our boxes and baskets are assembled when you order them, with time and care. We usually deliver next-day in Toronto, but please confirm before ordering if you have specific expectations. We will do our best to accommodate but we cannot guarantee same-day. Email us at hello@presentdaygifts.ca and we will respond as soon as possible.

 

CAN I PICK UP MY PACKAGE?

Please select "PICKUP from Toronto studio" as the shipping method when you checkout. We will contact you via email to arrange a pick up time from our studio in the Roncesvalles Area. Studio Address: 2185 Dundas St W., Unit 2 - We are open by appointment only! Typical hours are 10-6:30pm Monday-Friday, with some exceptions. We are usually not in the studio on weekends. CONTACT US FOR CLARIFICATION AND TO SET UP A TIME: hello@presentdaygifts.ca

 

SHIPPING ALCOHOL?

We offer local delivery of our wine and spirit boxes within the City of Toronto. Our liquor license does not permit us to send liquor through Canada Post or other carriers. We cannot ship liquor out of Ontario or to the US.

 

CAN I ADD A PERSONAL NOTE?

Yes - every gift comes with a handwritten, personal note to your recipient. When you check out, include your message in the box that says "MESSAGE FOR GREETING CARD" in the first step of checkout. If you place your order and miss adding the note, just send us an email with your note request and we'll add it!

 

CAN I CUSTOMIZE MY GIFT?

Yes - you can customize all of our gift options. See "Make a Custom Gift" to choose items or send us an email with your request & budget and we will help you create a unique and memorable gift.    email: hello@presentdaygifts.ca